Refund and Returns Policy
At Kenakata24, we value your satisfaction and strive to ensure that every purchase you make on our platform meets your expectations. This Refund and Returns Policy outlines the procedures and guidelines for returning items and seeking refunds. By shopping with us, you agree to comply with the terms stated below.
1. Returns Eligibility:
1.1. We accept returns for items that meet the following conditions:
- The item is unused, unworn, and in the same condition as received.
- It is in its original packaging, with all tags and labels intact.
- The request for return is initiated within 7 days from the date of delivery.
- The item is not part of our non-returnable product categories (e.g., perishable goods, intimate wear, personalized items).
2. Requesting a Return:
2.1. To initiate a return, please follow these steps:
- Log in to your account on Kenakata24.
- Go to the “Order History” section and select the order containing the item you wish to return.
- Click on the “Request Return” button next to the item.
- Provide the reason for the return and any additional information required.
2.2. Our customer support team will review your request and provide you with instructions on how to proceed.
3. Return Shipping:
3.1. For eligible returns, you may be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Approval:
4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.
4.2. If the return is approved, you may choose one of the following options:
- Exchange: We will replace the item with a new one, subject to availability.
- Refund: We will initiate a refund to your original payment method.
5. Refund Process:
5.1. Refunds will be processed within 7 business days of receiving and approving the returned item.
5.2. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
6. Non-Returnable Items:
6.1. Certain items are non-returnable due to hygiene, safety, or customization reasons. These items are clearly indicated on the product page.
7. Damaged or Defective Items:
7.1. If you receive a damaged or defective item, please contact our customer support team within 3 days of delivery. We will guide you through the return process and provide a replacement or refund.
8. Contact Us:
If you have any questions or need assistance with the return or refund process, please reach out to our customer support team at:
- Email: email@example.com
- Phone: +8801999098455
Thank you for choosing Kenakata24. We are dedicated to ensuring your shopping experience is convenient and enjoyable.